Refund policy

Safalina Return Policy

Last Updated: 12/03/2026

At Safalina, we take immense pride in the craftsmanship of our handmade Multani Blue Pottery. Each piece is meticulously hand-painted by master artisans and undergoes rigorous quality checks before being shipped to you. However, given the delicate and handmade nature of our products, we have established the following return policy to ensure fairness for both our customers and our craft.

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1. Accepted Returns (Defective Products Only)

We accept returns only for products that arrive with manufacturing defects. This includes:

• Damage: Broken or chipped pieces received in the package.

• Deshaped: Items that are warped or misshapen due to faulty craftsmanship.

• Cracks: Visible cracks in the porcelain or glaze present upon arrival.

Note: We do not accept returns due to change of mind, color variations, or minor irregularities that are inherent to handmade products. Slight variations in patterns, glaze distribution, and size are what make each Safalina piece unique and should not be considered defects.

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2. Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse, mishandling, or accidents after delivery.

• Items that have been used, washed, or altered in any way.

• Products returned without prior authorization from Safalina.

• Free gifts or promotional items.

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3. How to Initiate a Return

If you believe your product qualifies for a return under the conditions stated above, please follow these steps:

1. Contact Us Within 48 Hours: Email us at [Insert Email Address] with your order number and a clear photo or video of the defect (damage, deshape, or crack).

2. Return Authorization: Our team will review your request within 2-3 business days. If approved, we will provide you with a Return Authorization Number and the shipping address for returning the item.

3. Pack Securely: Repack the item carefully in its original packaging with sufficient cushioning to prevent further damage during transit.

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4. Return Shipping Charges

Important: Customers are responsible for all return shipping charges, even if the original order qualified for free shipping.

• You must bear the cost of shipping the product back to us.

• We recommend using a reliable courier service with tracking, as Safalina is not responsible for lost or damaged packages during return transit.

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5. Condition During Return Transit

Once the product is shipped back to us, the risk of damage or loss is borne entirely by the customer.

• If the item is damaged during return shipping, your refund may be denied or partially adjusted.

• Please ensure the product is packed exactly as you received it, with adequate protective materials.

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6. Refund Process

Refunds are processed only after we receive and evaluate the returned parcel.

1. Inspection: Once your return reaches our facility, our quality team will inspect the item to confirm the defect.

2. Approval: If the defect is verified, we will approve the refund.

3. Processing Time: Refunds will be processed within 5-7 business days after approval.

4. Refund Method: The amount will be credited back to your original payment method (credit card, debit card, bank account, or digital wallet).

Note: Shipping charges paid at the time of purchase are non-refundable. Only the product cost will be refunded.

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7. Cancellation Policy

• Orders can be cancelled within 24 hours of placement, as production begins shortly after order confirmation.

• Once production has started (which can take weeks for handmade items), cancellations are not accepted.

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8. Contact Us

If you have any questions about our Return Policy or need assistance, please reach out to us:

• Email: safalina.pk@gmail.com

• Phone/WhatsApp: 00923336553131

• Business Hours: Mon-Fri 2:00 pm-9:00 pm

We value your trust in Safalina and are committed to ensuring you receive the authentic, handcrafted beauty of Multani Blue Pottery in perfect condition.

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